We put a high priority on your satisfaction at Woodz Food Packaging Systems. Not to mention, we are extremely proud to offer premium biodegradable cutlery and kitchen necessities. However, if your purchase does not live up to your expectations, we are happy to help with our no-hassle return policy.
Our Commitment to Quality
Our number one goal is to deliver to you high-quality goods to you. To ensure they meet the highest standards, we put all of our wooden cutlery and kitchenware through a rigorous quality check. In short, you will absolutely adore what you get; we are certain of it.
Easy Returns
In the rare event that you need to return a product, we make the process simple and straightforward. Here’s how it works:
- Within Australia: We provide convenient return options within Australia to ensure a smooth and efficient process for our local customers. You can exchange items within 14 days of receiving them. Besides that, you may return your purchase from us for store credit or another item for any reason, subject to the terms below.
- Secure Packaging: Ensure that you package the item(s) you wish to return securely, including all accessories, tags, and packaging.
- Contact Our Support Team: Contact our dedicated customer service team within 24 hours of receiving your order. You can do this by sending an email to or by calling our customer service hotline at +61 450 060 306. So, please include your order number and a succinct justification for the return.
- Return Authorization: We will provide you with a return authorization (RA) number after confirming your request. Well, the swift processing of your return depends on this RA number.
- Shipping: You will be responsible for paying the return shipping fees unless the return is the result of our error.
- Refund or Replacement: Once we have received and inspected your returned items, we will process your refund or arrange for a replacement, depending on your preference. So, please give your original payment method 14 days to receive the refund.
Conditions for Returns
- All products must be brand-new, unused, and still in their original packaging.
- After receiving the order, you have 14 days to start the return process.
- Customers cannot return custom or personalized goods unless the goods are defective or damaged upon delivery.
Damaged or Faulty Items
Please get in touch with us right away if your order arrives broken or faulty. Here, we will set up a replacement or give you a refund, which will cover the cost of return shipping.
Your complete satisfaction is our top priority, and we are here to help you at every turn. So, please contact our helpful customer service team if you have any questions or need more information about our return policy.